Support

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REACTIVE

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Reactive:

Our standard support package is designed for teams that require an expert on hand for any issues with your tools.

RESPONSE SPEED PERFORMANCE:

Issue Validation within:

3 hours

Initial Response within:

6 hours

Target Resolution within:

24 hours
FROM

£

PRICE
PER MONTH

PROACTIVE

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Proactive - Preventive Maintenance Analysis

The same ongoing operational support as our reactive package but with improved SLAs and proactive monitoring of your tools.

Our expert support team will proactively improve your tools and offer recommendations on a monthly basis.

RESPONSE SPEED PERFORMANCE:

Issue Validation within:

2 hours

Initial Response within:

4 hours

Target Resolution within:

16 hours
FROM

£

PRICE
PER MONTH

PROACTIVE PLUS

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Proactive + - Preventive Maintenance Analysis with faster response

Proactive+ is the ultimate support resource. Not only will you have an expert team on call when you need them, with industry-leading SLAs, but we will monitor your tools for you.

Problems are solved before they arise meaning fewer headaches for you.

RESPONSE SPEED PERFORMANCE:

Issue Validation within:

1 hour

Initial Response within:

2 hours

Target Resolution within:

12 hours
FROM

£

PRICE
PER MONTH

Support hours: 1 h per month

Support hours: 3 h per month

Support hours: 3 h per month

Submit
your quote

Whether you need defined periods of holiday or sickness cover, permanent third line support or a global outsourcing support solution; Clearvision are your expert resource.

Support is Our Problem, Not Yours

We are dedicated to providing the best support for software development teams and tools, ensuring a consistent response time and a high level of satisfaction.

Experts in Software Development

We know these tools inside and out. We are Atlassian Platinum Partners and Open Source experts who specialise in software development tools and processes.

Downtime is Reduced

Dedicated support ensures you reduce the amount of downtime and cost when issues do arise. As a continuous resource our support enables your staff to remain focused on their area of expertise.