Step 1: Create a Clearvision Support Account

 Using an internet browser (Internet Explorer or Mozilla Firefox are recommended) navigate to http://www.clearvision-cm.com/cb

1. Click the ‘Register’ link in the login box
2. Complete the ‘Account Personal Details’ form (Red Bars indicate Mandatory fields) 

NOTE: Ensure ‘Company Details’ are included

4. Click ‘Submit’; a verification email will be delivered to the email address provided during registration
5. Follow the instructions in the verification email to complete the registration process.

NOTE: Please ensure that This e-mail address is being protected from spambots. You need JavaScript enabled to view it is added to your email safe senders list or address book to prevent Spam Filters from deleting the verification email.

 Step 2: Join the Helpdesk Project (required to raise tickets)

 Login to your Clearvision support account

1. From the ‘My Start’ Page , Click on the ‘Projects’ Tab
2. From Projects Page, Click on the ‘Available Projects’ link
3. Click on the ‘Join’ link for the Helpdesk Project
4. In the Join Project dialog, enter a reason in the ‘Description’ text box.

NOTE: You should include your Company and Support Contract/Product details

6. Click ‘Submit’ to submit your request to Clearvision
7. Once approved a ‘Helpdesk Project’ link will be available to you from the ‘Projects’ page

 Step 3: Raising Support Tickets

 Login to your Clearvision support account and navigate to the ‘Helpdesk Project’

1. From the main ‘Helpdesk Project’ page select either: 

1. Submit an Enhancement or Question
2. Submit a Defect

 Complete all Issue details (red bars indicate mandatory fields)

3. Ensure you provide as much detail as possible within the ‘Description’ field including your operating system and technical configuration, error messages and the operations you are attempting to perform.
4. Click ‘Submit’
5. A Clearvision member of staff will then submit a support response. The details will be logged in the support ticket itself. An email alert will be sent to you once your issue has had a response.

The Clearvision support offering is designed to appeal to organisations of all sizes and can be tailored to best fit your requirements. Whether you need Clearvision to cover defined periods of holiday/sickness or to have a technical expert on daily standby, Clearvision are able to assist.

Clearvision specialise in IBM Rational and Subversion Support but are also experienced with products such as Bugzilla, Jira, Apache, Eclipse, WANdisco and CollabNet.

Clearvision support staff have experience from thousands of customer sites covering a wide variety of technical environments and resolve all manner of customer issues.

Support is assigned in 15 minute intervals, and if your problem requires an onsite visit Clearvision will invoice per half day as a 4 hourly block plus expenses (at the Additional Support Hourly rate).

Support tickets can be raised via phone, email or the website.