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Subversion

Clearvision provide Subversion commercial support (SVN commercial support) which gives users Subversion help and can provide Subversion FAQ. Clearvision’s support for subversion includes Subversion howto and is an excellent addition to the Subversion manual and Subversion forums. Clearvision Subversion support is perfect for those companies who are new to Subversion or require help with Subversion.


Atlassian

Clearvision provide Atlassian commercial support which gives users Atlassian help and can provide Atlassian FAQ. Clearvision’s support for Atlassian includes Atlassian howto and is an excellent addition to the Atlassian manual and Atlassian forums. Clearvision Atlassian support is perfect for those companies who are new to Atlassian or require help with Atlassian.


JIRA

Clearvision provide JIRA commercial support which gives users JIRA help and can provide JIRA FAQ. Clearvision’s support for JIRA includesAtlassian howto and is an excellent addition to the JIRA manual and JIRA forums. Clearvision JIRA support is perfect for those companies who are new to JIRA or require help with JIRA.


Confluence

Clearvision provide Confluence commercial support which gives users Confluence help and can provide Confluence FAQ. Clearvision’s support for Confluence includes Confluence howto and is an excellent addition to the Confluence manual and Confluence forums. Clearvision Confluence support is perfect for those companies who are new to Confluence or require help with Confluence.


Mercurial

Clearvision provide Mercurial commercial support which gives users Mercurial help and can provide Mercurial FAQ. Clearvision’s support for Mercurial includes Mercurial howto and is an excellent addition to the Mercurial manual and Mercurial forums. Clearvision Mercurial support is perfect for those companies who are new to Mercurial or require help with Mercurial.


ClearCase

Clearvision provide ClearCase commercial support which gives users ClearCase help and can provide ClearCase FAQ. Clearvision’s support for ClearCase includes ClearCase howto and is an excellent addition to the ClearCase manual and ClearCase forums. Clearvision ClearCase support is perfect for those companies who are new to ClearCase or require help with ClearCase.


ClearQuest

Clearvision provide ClearQuest commercial support which gives users ClearQuest help and can provide ClearQuest FAQ. Clearvision’s support for ClearQuest includes ClearQuest howto and is an excellent addition to the ClearQuest manual and ClearQuest forums. Clearvision ClearQuest support is perfect for those companies who are new to ClearQuest or require help with ClearQuest.


Git

Clearvision provide Git commercial support which gives users Git help and can provide Git FAQ. Clearvision’s support for Git includes Git howto and is an excellent addition to the Git manual and Git forums. Clearvision Git support is perfect for those companies who are new to Git or require help with Git.



Supported Products
Atlassian
Black Duck
Codebeamer
Git
IBM Rational
Mercurial
Subversion
Spotlight Clearquest to Subversion Complete Intergration
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Clearvision support center
Title_Support.png

Welcome to the Clearvision Support Center, please follow the process below to raise support tickets for Clearvision products and/or for those who have a Clearvision Atlassian, Subversion or IBM Rational Support contracts.

Step 1: Create a Clearvision Support Account

 Using an internet browser (Internet Explorer or Mozilla Firefox are recommended) navigate to http://www.clearvision-cm.com/cb

  1. Click the ‘Register’ link in the login box
  2. Complete the ‘Account Personal Details’ form (Red Bars indicate Mandatory fields) 

NOTE: Ensure ‘Company Details’ are included

  1. Click ‘Submit’; a verification email will be delivered to the email address provided during registration
  2. Follow the instructions in the verification email to complete the registration process.

NOTE: Please ensure that This e-mail address is being protected from spambots. You need JavaScript enabled to view it is added to your email safe senders list or address book to prevent Spam Filters from deleting the verification email.


 Step 2: Join the Helpdesk Project (required to raise tickets)

 Login to your Clearvision support account

  1. From the ‘My Start’ Page , Click on the ‘Projects’ Tab
  2. From Projects Page, Click on the ‘Available Projects’ link
  3. Click on the ‘Join’ link for the Helpdesk Project
  4. In the Join Project dialog, enter a reason in the ‘Description’ text box.

NOTE: You should include your Company and Support Contract/Product details

  1. Click ‘Submit’ to submit your request to Clearvision
  2. Once approved a ‘Helpdesk Project’ link will be available to you from the ‘Projects’ page

 Step 3: Raising Support Tickets

 Login to your Clearvision support account and navigate to the ‘Helpdesk Project’

  1. From the main ‘Helpdesk Project’ page select either: 
    1. Submit an Enhancement or Question
    2. Submit a Defect

 Complete all Issue details (red bars indicate mandatory fields)

  1. Ensure you provide as much detail as possible within the ‘Description’ field including your operating system and technical configuration, error messages and the operations you are attempting to perform.
  2. Click ‘Submit’
  3. A Clearvision member of staff will then submit a support response. The details will be logged in the support ticket itself. An email alert will be sent to you once your issue has had a response.


For further help, information or assistance please contact us.
 
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