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Clearvision Support Procedure

Welcome to the Clearvision Support Helpdesk, please follow the process below to raise support tickets for Clearvision products and/or Clearvision Support Contracts covering Atlassian, Subversion, Git, Mercurial or IBM Rational products.


Step 1: Create a Clearvision Support Account

Using an internet browser (Internet Explorer, Google Chrome or Mozilla Firefox are recommended) navigate to http://clearvisioncm.zendesk.com/home.

  1. Click the "sign up" link in the login box.
    • Note you cannot submit tickets without first creating an account.
  2. Complete the Personal details form, you will require:
    • Note you cannot submit tickets without first creating an account.
    • Valid Email Address.
    • Complete a Captcha (not case sensitive).
    • Note: Signing up using Twitter will enable you to log in via your twitter account, this is completely optional.
  3. Click "Submit"; a verification email will be delivered to the email address provided during registration.
  4. Follow the instructions in the verification email to complete the registration process.
  5. Enter a password then click "Confirm and Login".
Note: Please ensure that This e-mail address is being protected from spambots. You need JavaScript enabled to view it is added to your email safe senders list or address book to prevent Spam Filters from deleting the verification email.


Step 2: Sharing Company tickets

The Clearvision support site allows for tickets and issues to be shared between multiple users, should you wish to share your tickets (for example within your company) please send an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it stating the following information:

  1. Your Company
  2. The registered usernames of anyone else that you wish to share tickets with
    • Please note all users must be registered with unique user names on the Clearvision helpdesk.
Note: this request may not be immediate as your entitlement to view your companies tickets may need to be verified before permissions are granted.


Step 3: Raising Support Tickets

Login to your Clearvision support account and navigate to the "Helpdesk Project".

  1. From the main page select Submit A Request.
  2. Complete all details (* indicates a mandatory field).
  3. If you are raising a ticket for product support please attach all relevant log files using the "Attach Files" link at the bottom of the form.
  4. Ensure you provide as much detail as possible within the "Description" field including your operating system and technical configuration, error messages and the operations you are attempting to perform.
  5. Click "Submit".
  6. A Clearvision member of staff will deal with your ticket and submit a support response. The details will be logged in the support ticket itself. An email alert will be sent to you once your issue has received a response.
For further help, information or assistance please contact us.