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Subversion

Clearvision provide Subversion commercial support (SVN commercial support) which gives users Subversion help and can provide Subversion FAQ. Clearvision’s support for subversion includes Subversion howto and is an excellent addition to the Subversion manual and Subversion forums. Clearvision Subversion support is perfect for those companies who are new to Subversion or require help with Subversion.

Atlassian

Clearvision provide Atlassian commercial support which gives users Atlassian help and can provide Atlassian FAQ. Clearvision’s support for Atlassian includes Atlassian howto and is an excellent addition to the Atlassian manual and Atlassian forums. Clearvision Atlassian support is perfect for those companies who are new to Atlassian or require help with Atlassian.

JIRA

Clearvision provide JIRA commercial support which gives users JIRA help and can provide JIRA FAQ. Clearvision’s support for JIRA includesAtlassian howto and is an excellent addition to the JIRA manual and JIRA forums. Clearvision JIRA support is perfect for those companies who are new to JIRA or require help with JIRA.

Confluence

Clearvision provide Confluence commercial support which gives users Confluence help and can provide Confluence FAQ. Clearvision’s support for Confluence includes Confluence howto and is an excellent addition to the Confluence manual and Confluence forums. Clearvision Confluence support is perfect for those companies who are new to Confluence or require help with Confluence.

Mercurial

Clearvision provide Mercurial commercial support which gives users Mercurial help and can provide Mercurial FAQ. Clearvision’s support for Mercurial includes Mercurial howto and is an excellent addition to the Mercurial manual and Mercurial forums. Clearvision Mercurial support is perfect for those companies who are new to Mercurial or require help with Mercurial.

ClearCase

Clearvision provide ClearCase commercial support which gives users ClearCase help and can provide ClearCase FAQ. Clearvision’s support for ClearCase includes ClearCase howto and is an excellent addition to the ClearCase manual and ClearCase forums. Clearvision ClearCase support is perfect for those companies who are new to ClearCase or require help with ClearCase.

ClearQuest

Clearvision provide ClearQuest commercial support which gives users ClearQuest help and can provide ClearQuest FAQ. Clearvision’s support for ClearQuest includes ClearQuest howto and is an excellent addition to the ClearQuest manual and ClearQuest forums. Clearvision ClearQuest support is perfect for those companies who are new to ClearQuest or require help with ClearQuest.

Git

Clearvision provide Git commercial support which gives users Git help and can provide Git FAQ. Clearvision’s support for Git includes Git howto and is an excellent addition to the Git manual and Git forums. Clearvision Git support is perfect for those companies who are new to Git or require help with Git.

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Subversion Support	Confluence Support	Atlassian Support
Clearcase Support	Git Support	IBM Rational Support
Clearquest Support	Mercurial Support	Codebeamer Support
JIRA Support	Tortoise SVN Support	Subclipse Support

Clearvision have three levels of commercial SCCM support designed to appeal to organisations of all sizes, whether you need to cover defined periods of holiday/sickness, as a permanent third line support or as a global outsourcing support solution.

Option 1: Pay As You Go Support

Entry level support contract

Inclusive Support Hours	5
Hours of Support Coverage	9am-5pm UK, Mon - Fri (Excludes UK Public Holidays)
SLA	Acknowledgement = 6 hours, Detailed Response = 1 working day
Annual Cost	£ 750 .00 per annum
Extra Hours Cost	£ 150 .00 per hour

Support Contract Extensions

Weekend & Public Holiday Cover	£ 3500 per annum
24 Hour Coverage Mon-Fri	£ 5000 per annum
Premier Response (Under 1 Hour)	£ 2500 per annum

Option 2: Annual Support

Includes annual 1 day audit and recommendation visit

Inclusive Support Hours	20
Hours of Support Coverage	9am-5pm UK, Mon - Fri (Excludes UK Public Holidays)
SLA	Acknowledgement = 3 hours, Detailed Response = 6 hours
Annual Cost	£ 2375 .00 per annum
Extra Hours Cost	£ 115 .00 per hour

Support Contract Extensions

Weekend & Public Holiday Cover	£ 3500 per annum
24 Hour Coverage Mon-Fri	£ 5000 per annum
Premier Response (Under 1 Hour)	£ 2500 per annum

For continued annual support contracts

Year 2	5% discount on year one price
Year 3	10% discount on year one price
Year 4 +	15% discount on year one price

Option 3: Outsourced SCCM Support

Clearvision already provide complete outsourced SCCM support solutions for a number of global organisations with thousands of software developers in remote sites across the globe.

Clearvision can:

Operate first, second and third line support (or a mixture);
Place our staff in your office locations across the globe;
Create a Service Level Agreement to meet the needs of your organisation
Integrate fully with your staff, processes and systems;
Produce regular reports which clearly demonstrate the number and status of support tickets including trends against time;
Pro-actively monitor, manage and resolve performance, disk space and general infrastructure issues thereby reducing average downtime and the number of support tickets raised.