Support

24/7 Atlassian Support

We have solutions to support the needs of your business, with flexible options and add-ons available.

Find out more about the support packages we offer.

Atlassian Support

Purchase however many hours of support you need, and if you run out simply top up!

WHEN YOU
NEED IT

Purchase support time when you need it — we’re all about flexibility. No hidden costs or unexpected bills.

FLEXIBLE SUPPORT

Our experts ensure that your IT solutions are effective and reliable. Need help with something in particular? Contact us today, and we’ll find a deal that works best for you.

COMPLETE
COVERAGE

Support covers all Atlassian tools, and Marketplace add-ons. With one of Clearvision’s service add-ons, you can extend your level of support even further.

WHO’S TAKEN THE JOURNEY?

Support coverage for the entire Stack.

Break/fix support. If an application goes down, we’ll be there to get you back up and running.

Support and guidance for Atlassian verified add-ons.

Post-incident investigation — you’ll know the reason behind any issue.

Remote support giving you the help you need, no matter where you are.

Major incident assistance.

Annual
Upgrades

Forget upgrade headaches, let us handle major release updates for you! With the annual upgrade package, you get 24 hours of consultancy time, ensuring updates are timely, and downtime is minimised.

Administration
Add-on

With Clearvision’s administration upgrade, you get an extra level of support. This includes Marketplace add-on maintenance, dashboard configuration, flow management, scheme changes and much more!

Annual
Health Check

With an annual health check from one of our consultants you can rest assured your most important tools are running optimally.