Atlassian Premier Support

Atlassian Premier Support


Enterprise Grade Atlassian & Open Source Support.

Enterprise Grade Support

The unlimited support package built for the enterprise.

Atlassian’s Premier Support team is your dedicated resource for global support and priority escalation. 

Their dedicated senior support team are on hand to ensure downtime is reduced and you stay productive.

24/7 technical support for all of the Atlassian tools

This includes Jira, Confluence, Bitbucket, Bamboo and more. All of your tools covered all of the time.

Unlimited support tickets

There's no limitation to the amount of support tickets your 3 named contacts can create. It's completely unlimited.

Enhanced SLAs

30 minute response times to all business-critical tickets, and as soon as 2 hours for non-critical questions.

This package covers:

You can adopt best practice from the get-go to really get the most out of your investment.


Atlassian Premier Support Pricing:

Comprehensive and unlimited support for Atlassian tools with Atlassian Premier Support. This option gives you global coverage, unlimited tickets and much more. Perfect for large enterprise organisations.
All prices listed in USD. Please contact us for pricing in other currencies.

Whether you’re looking for a comprehensive solution, or simply wish to give your team some backup, we’ve got the package for you.

  • Guaranteed coverage for Atlassian and Open Source
  • 24/7 Coverage
  • Unlimited support tickets
  • Access to Support wherever I am in the world

As an Atlassian Platinum Solution Partner, we’re here to answer your questions. Contact us today.

Looking for Open Source coverage?

Choose from these enterprise add-ons:

Administration Addon

Let your work flow

Get your administrative needs covered. Let us take care of your workflows, schemes, Confluence spaces and more with 36 hours worth of remote user administration (equivalent to 3 hours per month).

From $10,000

Annual Upgrade Package

Let us make sure you keep up-to-date

Forget upgrade headaches – let us take care of major release updates for you. With the Annual Upgrade Package you’ll get 24 hours of consultancy time, ensuring updates are timely and down time is kept to a minimum.

From $6,000

From £3,900

Annual Health Check

Support your critical tools

Assurance guaranteed. With an annual health check from one of our consultants you can rest assured your most important tools are running optimally. The price covers 1 day on site with you at a time that suits you.

From $5,000

From £3,300

Browse Our Support Pages



Get a straightforward solution that fits your needs. Buy however many hours of support you require!

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