Jira Service Management

Collaborate like a pro

(formerly Jira Service Desk)

Atlassian named the only Visionary in the 2021 Gartner Magic Quadrant for ITSM tools with Jira Service Management.

For Customer Service Teams

Traditional applications used by customer service teams such as email and spreadsheets are having a negative impact on teams who are now geographically dispersed. Missed requests and unnoticed enquiries are happening as a result of the use of outdated applications.

As a way around this, Jira Service Management or JSM (formerly Jira Service Desk, JSD) is being adopted by customer service teams everywhere to ensure that no request goes unnoticed — leaving customers informed, happy and satisfied.

Less Effort, Faster Results

Built for rapid service delivery, Jira Service Management is trusted by over 20,000 IT and customer service teams around the world.

As a leader in Service Desk software, JSM provides an effortless experience, adapting seamlessly to the needs of all.

Easy to set up, and more cost-effective than competitor applications, Jira Service Management is set to redefine what IT means to businesses.

Shape Processes

Tailor service delivery to your specific needs with a rich ecosystem of integrations and Marketplace apps.

Resolve Issues Quickly As An Integrated Team

Bring Development, Operations, and Support together using one platform to speed service requests through to changes and releases. Take advantage of deep integrations with other Atlassian products such as Jira Software, Confluence, Opsgenie, and Statuspage.

Get Started With Our Help

Have your Service Desk installed and configured to the standards your customers expect. Clearvision provides enterprise-ready solutions from discovery to implementation and beyond.

ITSM On The Fly

With the Jira Service Management mobile app, every department from IT, HR and Facilities to Legal, Sales, and Marketing, can get the help they require wherever they are.

Watch The Demo

Jira Service Management offers a variety of features. Watch the demo created by Atlassian to learn all of its capabilities.

JSM Integrations

Integrate Jira Service Management with other applications from the Atlassian Marketplace.


Get 24/7 Atlassian Support to suit the needs of your business, with flexible options and add-ons available.

Choose Your Cloud

Whether you’re looking to migrate your applications to Atlassian Cloud or you’re hoping to free up your time by having a team of experts host your apps for you, we can help.


Delivered on-site or remotely, our experts provide a range of courses for all skill levels.

Free for 7 days! Try Jira Service Management now.