When a piece of software (and, of course, the team behind it) is as important to an organisation and its reputation as the Service Desk is, it’s not a choice to be taken lightly. Yet many organisations find themselves sticking with legacy software that is dated and bloated, simply out of habit. Or worse still, support teams are still wading through a sea of “please help” emails in a shared inbox.
What happens when this is the case? Collaboration is difficult, time to resolution is slower, and satisfaction rates suffer. In short: nobody wins.
After all, great IT service management is about more than just IT teams. Service Desks handle internal and external users alike, which means that the whole business feels the results — when they’re good and when they’re bad.
With this in mind, we’ve put together the following guide to help you choose the right Service Desk for your business. Our technical consultants have worked with companies across the globe to help them select and set up the right Service Desk solution to provide the exemplary customer services their users expect.
We know that’s not always the easiest process for a business to get started with, so this guide is your head start as you evaluate your requirements.