Clearvision Becomes an Official Atlassian Specialized Partner in ITSM

Clearvision, a rare Double-Platinum Atlassian Solution Partner, now adds ITSM to its growing portfolio of officially recognised Atlassian Expertise.


Clearvision made it a brace, as they announced the ITSM Specialized Partner status, which can now be added to their existing Cloud Specialisation. One of only six companies globally to have achieved the coveted status. Clearvision, a rare Double-Platinum Atlassian Solution Partner, now adds ITSM to its growing portfolio of officially recognised Atlassian Expertise.  

The ITSM specialised partner status is a validation of Clearvision’s deep knowledge, extensive experience, and delivery of consistent, high-quality services to optimize customer satisfaction and outcomes. 

Atlassian would like to recognize Clearvision for their specialized delivery 

practice, as they have proven success implementing service management principles based on ITIL methodology for improved satisfaction and cost-efficiencies.” said Ko Mistry, Atlassian’s Head of Global Channel.”

What is an Atlassian ITSM Specialization Partner?

Clearvision has been assessed and certified as having exceptional service management professionals that excel in high-velocity IT and service delivery processes. This includes expertise in ITIL 4 methodology. 

Clearvision also provides deployment services of Atlassian products for all customers, from start-ups to global enterprises.

As ITSM Specialists we can:

  • Oversee improvements to service management practices
  • Work closely with Dev, Ops, and IT teams to deliver co-discovery and co-creation of value through high-velocity ITSM.
  • Identify and support specific service challenges through our ITIL-based discovery assessments and Total Support services.
  • Drive ITSM system enhancements, tailoring and fine-tunings of IT services.
  • Share domain knowledge and aid in the implementation of IT service management best practices with Atlassian product training, coaching and mentoring.

The level of commitment in the ITSM Specialization Program recognizes Clearvision’s’ effort and dedication to delivering consistent, high-quality services to optimize a customer’s experience and success.” added Ko

Mistry, Atlassian’s Head of Global Channel.

What Can Clearvision provide for ITSM?

ITSM Exploration

Exploratory calls to establish our customer’s service management value-chain, high-level business requirements and demand for change.

ITSM Discovery

Our discovery process includes an ITIL v4-based appraisal of current and desired states: starting from where you are now and determining how to get to where you want to be. 

We provide our customers with a full discovery report: including,

  • Identification of current strengths and weaknesses
  • Identification of any operational risks
  • Fully documented recommendations
  • Step-by-step instructions on how to realise them.

ITSM Training

We offer a range of training for IT service management with Atlassian products that are focussed on the key ITSM practices within the value-chain. Including

  • Service Request management with Jira Service Management
  • Incident and Problem management with Jira Service Management Premium and Enterprise
  • Asset and Configuration Management with Jira Service Management Premium and Enterprise

ITSM Collaborative Prototyping

Our collaborative prototyping approach allows our ITSM specialists to provide industry-leading direction, coaching and mentoring on the implementation of IT service management improvements in an agile and sustainable way. Our experts will help deliver tailored solutions with Atlassian’s products shaped by continuous feedback from stakeholders and end-users.

ITSM Total Support

Clearvision’s industry-leading Total Support packages allow our customers to have year-round access to our ITSM specialists for continued technical support, training, coaching and mentoring for their Atlassian service management solution.

If you would like to know more about how Clearvision can help with your ITSM requirements then please contact us.

Watch this video to learn more about Clearvision ITSM specialization
from Gary Blower, our Solution Expert.

Gary Blower

Gary Blower

Gary specialises in technology adoption, enterprise Service Management, and software quality assurance, including the software lifecycle, configuration management, and application security testing.

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