Dan is a product specialist here at Clearvision, and is a wealth of information on Linchpin as well as many of our other partner products. We managed to steal 5 minutes of his time to conduct this interview, in which he shares some of his knowledge with us and enlightens us to the benefits that Linchpin can bring.
Dan T: Linchpin is a social intranet platform built on top of Confluence, the wiki based application created by Atlassian. Its features transform Confluence to something that can look and feel like it is part of the company, while increasing functionality that can be used by every part of the business.
It therefore turns an already popular collaboration and communication software into something even more spectacular.
DT: Underneath Linchpin is Confluence. So anything you can currently do in Confluence will always be in Linchpin. Where Linchpin adds features is:
And the biggest thing…. personalisation. I have mentioned this a few times. But the best thing about Linchpin is the fact we can do complete personalisation on any and all layers the customer needs. It’s amazing the amount we can do. This feature is a massive upsell on Confluence, which has not been designed to do such a thing
DT: Yes! Like Confluence currently does, we can very quickly and smoothly link the rest of the stack i.e. jira, bitbucket etc. in order to the see jira issues or service desk tickets spring to life within Linchpin. On top of that if single sign on is configured and external sites like salesforce.com are set up within the SSO tool we can link with those.
DT: Unlike SharePoint, Linchpin can naturally grow within a corporation. Its communication style allows anybody at any level of the hierarchy to be contacting and communicating with anyone else.
Organisations can completely personalise the look and feel for the employees, whether that be based through department, country, job role, etc. This personalisation then further benefits the organisation through the likes of filtering content and news depending on what is required.
Linchpin will not clutter your dashboard with unnecessary or messy content that serves users no purpose. We can keep the system cleaner and sleeker by giving the employee only what they need to see to become more efficient. However on the off chance they need to find any other content, they still can.
Linchpin has a set mobile app allowing you access to anything no matter where you are, as well as having multiple communication methods that serve any purpose. Proper news, Microblogs allowing for more reddit like threads, commenting, inline commenting etc.
DT: Agile is about being able to adapt to the forever changing situation quickly. Have a system that is too heavy and this becomes incredibly hard.
Confluences design means it is easy to find what you want or work with those around you to solve incoming issues quickly. It’s ability to link with the rest of the stack gives complete clarity of where things are within the pipeline without repeating work.
Confluence itself is a agile collaboration tool. It is designed so organisations have a full knowledge base of information, where users can quickly find a solution to their problems, as well as having a central hub for team collaboration and communication.
Linchpin just enhances the features of its base application by giving you more communication methods and better ways of displaying information, making it even quicker and easier to find what you are looking for.
DT: The biggest adjustment is the change from Intranet 1.0 to 2.0. Giving all aspects of your company a voice instead of just top down communication gives more reasons for all employees to be using the system.
Linchpin takes on the 2.0 model by giving everyone that equal voice in one collaborative platform and still retaining the ability for the important top down communications when they are necessary.
For all employees to really get behind a new intranet solution it is really important to include them where you can. Branding your intranet and giving the users a voice greatly increases user adoption.