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Watch: Why the Service Desk is the Heart of DevOps

Take a look at DevOps from a fresh perspective, by placing the service desk at the heart of the DevOps lifecycle. Find out more - watch Clearvision's webinar on demand.

Does your service desk sit at the heart of your DevOps teams?

This is the question posed by Daniel Breston in Clearvision’s recent webinar.

We know that there are many benefits for businesses who adopt DevOps. DevOps teams release more often, are able to tackle potential issues before users are affected, recover faster when issues and failures do happen, and are more than twice as likely to recommend their organisation as a great place to work. Just take a glance at the numbers for DevOps teams:

  • 46x more frequent deployments
  • 96x faster mean time to recovery
  • 5x lower change failure rate
  • 440x shorter lead times

Statistics via 2017 State of DevOps Report

There is a risk, though, that when organisations focus on adopting DevOps they can forget one key thing: their service desk. With this in mind, Clearvision’s ‘Why the Service Desk is the Heart of DevOps’ takes a look at DevOps from a fresh perspective, placing the service desk at the heart of the DevOps lifecycle.

You can watch ‘Why the Service Desk is the Heart of DevOps’ on demand now.


Take a deeper dive into what lies in store for the future of the service desk with Analyst 2.0, a brand new report from Clearvision and the Service Desk Institute, offering insights into ITSM in the modern business. Download this exclusive report to see the results from SDI’s survey of service desk professionals.

 

Chelsey writes about agile methodologies, software development, and collaboration and culture in the tech industry for Clearvision. Thankfully she writes better blog posts than she does bios.