ESRF – Spend more on science, and less on Jira licensing

ESRF were able to spend more on science, and less on Jira licensing

  • Clearvision helped in getting Trial licenses
  • By having Jira Service Desk on a separate instance, they could have Jira add-ons, with one pricing and Jira Service Desk add-ons with another
  • Tailored invoices to keep costs down, before any foreseen price hikes

About ESRF

ESRF is a European Research Center for X-rays, consisting of 700 staff members and around 7000 visitors per year. It is a collaboration of 31 countries, with the biggest contributors being France (27.5%), Germany (24%), Italy (13.2%) and UK (10.5%).

The majority of staff are there to help visitors who are well ranked by a committee of experts in their scientific field, submit proposals for experiments.

ESRF’s challenge

Having mostly used Jira Software and licensing add-ons, ESRF needed assistance testing trial software and choosing the most useful add-ons for them. Some of the products they needed help testing with were:

Clearvision Solution

ESRF chose Clearvision’s proactive approach to keep their licensing costs down. Everytime they wanted to test a new product, such as Tempo Planner or Jira Service Desk, Clearvision helped them get Trial licenses.

“They listened to us, and figured out that if we put Jira Service Desk on a separate instance, we could have Jira add-ons with one pricing and Jira Service Desk add-ons with another. All of the contacts I’ve had at Clearvision showed an extreme devotion to me as a client. I have not seen this from any other company during my 22 years at ESRF when purchasing licenses for other products. They’ve tailored invoices to make sure we kept costs down before any foreseen price hikes by Atlassian. This effort meant that we could spend more on science, and less on Jira licensing.
They even managed to convince one add-on vendor to sell via Clearvision, at a reduced price, making sure I only had one order for the Jira installation per year!”

Staffan Ohlsson, Support Engineer, ESRF, France

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