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Our offices
Philadelphia, USA
2401 Walnut Street,
Suite 102,
Philadelphia,
PA 19103-4341
Southampton, UK
Unit 15 Chalcroft Business Park,
Burnetts Lane,
Southampton,
SO30 2PA
Bangalore, India
Golden Square,
102 Eden Park,
20 Vittal Mallya Road,
Bangalore-560001
Five Tips for Building Better Service Request Workflows
Team service requests will be created and updated by customers and service desk agents, who may or may not be familiar with Jira Service Desk, or Jira Service Desk terminology. The service request workflow needs to be intuitive and concise. These five tips are intended for teams to use when working together to design their service request workflows, and to encourage workflows that are better by design.
New year, new meetings
A new year means a chance to do thing’s differently; so let’s start with something everyone can relate to…meetings.
Reflection & New Beginnings
As the hands of time slowly unwind towards the end of 2018, it’s time for a mince-pie and a little bit of retrospection about how the year has been. It’s also a time to start getting excited and ready for 2019.
