Atlassian Tools Support
For IT Cloud HR Software Better Faster Business Enterprise Efficient Teams
Let Clearvision handle the day-to-day administration of your Atlassian Cloud products – anytime, anywhere.
Need support for an issue right now?
Don't let Atlassian admin distract you - focus on what matters.
Does your business spend too much time managing Atlassian software?
We can help you grow without having to scale resources.
Clearvision’s Atlassian experts will configure, administer, support, and troubleshoot your Atlassian Cloud apps on-demand, so your team can focus on what matters.
- Dedicated Atlassian expert team.
- Comprehensive SLAs with rapid response times.
- Human-to-human collaboration via screen share and phone (live chat coming soon).
- 24/7 Available service desk.
- Personal support, no bots.
- Full Stack coverage - Atlassian Cloud, Data Center, and Server.
Administration and configuration of:
- Users, groups, permissions, and roles.
- Projects (management and configuration).
- Issues (configuration).
- Create and manage issue workflows and issue workflow schemes.
- System (administration).
- Jira Service Management service desk queues, request types and reports.
Administration and configuration of:
- Timeline
- Forms
- Reports
- Users, groups, permissions, and roles.
- Projects (management and configuration).
- Issues (configuration).
- Create and manage issue workflows and issue workflow schemes.
- System (administration).
Administration and configuration of:
- Space creation and organisation – team spaces, project spaces, personal spaces.
- Pages – templates (edit and creation), macros, Confluence Cloud editor.
- Files – uploading, managing, displaying.
- Permissions – space, page, site-level admins.
- General Confluence admin – make public, manage apps, look and feel, users, administer global templates.
Managing workspaces:
- Create a workspace.
- Add members to your workspace.
- Update workspace settings.
- Grant access to a workspace.
- Organise workspace members into groups.
- Control access to private content in a workspace (IP whitelisting/require 2fa).
- Change a workspace ID.
- Transfer repositories and groups to a workspace.
Managing repos:
- Create repository, clone a repository, import a repository, create projects, configure repository settings.
- Manage your plans and settings in Bitbucket Cloud – manage plan and billing, manage Bitbucket account settings, SSH and 2fa, integrate Bitbucket Cloud with apps and other products.
Why Atlassian users choose Clearvision Support
Personal touch
With Clearvision support, you get a dedicated expert to help with your Atlassian applications over the phone, via video conferencing, or chat.
Anytime, anywhere
Get total peace of mind with our 24/7 service desk. Get full support in any time zone, when you need it most.
Ask and we’ll deliver
Forget about back and forth ticket threads – we’ll administer applications for you at your request.
Service guarantee
Not satisfied with the support received? If your feedback is less than a four-star rating, we’ll refund you.
Choose the right Atlassian support solution for your business
This white paper explores the support options available from Atlassian as a vendor and Clearvision as a third-party service provider.
Rapport and relationships
“Our Atlassian tools are critical productivity tools, used across the business. It’s really important they are always working – so it helps us focus on our core business to know that we’ve got someone else dealing with this stuff for us.”
Intelliflo
We help companies get more from their Atlassian tools.
Clearvision provided the P&G team with 60-hours of Enterprise Support.
All of P&G’s Atlassian tools were covered by Clearvision Support.
The team could submit support tickets whenever they needed, without limitations.
Atlassian expert resources
Support for Atlassian Server and beyond
There’s no sure-fire way to avoid unplanned incidents, but you CAN minimise the risk and impact of downtime.
Why do I Need Support for Atlassian Cloud Apps?
There’s a difference between vendor-backed support and the personal service you get from an expert team. Read this post to learn more.
Clearvision's Atlassian Support for Aer Lingus
Learn how Aer Lingus improved traceability with project tracking capabilities, and integrated Jira with Confluence for a collaborative platform.
Let’s talk about Atlassian support
Focus on your role, we’ll take care of your tools.
