What is Teamwork in ITSM?
Hosted by Clearvision, Building ITSM is a free webinar that explores how ITSM can help your Service Desk deliver greater value to your customers, whilst enabling reduced costs and increased efficiencies. Explore what ITSM means and the benefits it brings, along with the people, processes and tools required to make it a success.
Click on the button to view this webinar.
1. “How to ITSM”
What does “good” ITSM look like in action? Incident management is key. This talk will take you through what happens when something goes wrong – and how you should and shouldn’t handle it. Learn how to identify common challenges and adopt best practices to serve your customers and internal users alike.
Jake Churcher Service Desk Manager – Clearvision
Nigel Budd Client Services Manager, EMEA – Clearvision
2. “Understanding and Overcoming Service Desk Challenges”
Your service desk is more than a piece of software – when thinking about your service desk, you should be considering the way your IT teams work. This talk will explore the common challenges IT teams can face – from restrictive business processes to infrastructure and technology struggles – and offers expert tips on how to overcome them.
Richard Crampton Senior Technical Consultant – Clearvision
3. Live Q&A
The live Q&A session at the end of the webinar will be your chance to pose your ITSM-related questions directly to Jake, Nigel and Richard. David Morgan, our Service Desk Solutions Manager, will also be in attendance.
This webinar is for you if you'd like ...
- To understand more about ITSM best practice
- Guidance and tips from tried-and tested best practice
- To avoid the pitfalls and challenges that a misunderstanding of ITSM causes