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The team at Atlassian share their secrets to legendary IT service. Covering service to customers, internal IT support, and even how to scale services beyond IT, this white paper will give you all you need to take your IT services to the next level.
Introduction: The Service Triple Threat
Chapter 1: Helping Customers Succeed
Chapter 2: The IT Service Desk
Chapter 3: Streamlining Service Management Across the Enterprise
IT Service Management standardizes and formalizes IT support operations by leveraging industry best practices, while improving efficiency and effectiveness through new technology. ITSM also benefits businesses with a better customer experience - ITSM adapts to companies of all sizes and goes beyond support.