Equip your team with the skills for success with a Clearvision training course. We offer a whole range of courses whatever your skill level; covering the full Software development lifecycle, collaboration strategies, project management and much more... Contact us to find out which course is right for you.
Our instructors have years of experience and are fully certified by Atlassian.
IT Service Management standardizes and formalizes IT support operations by leveraging industry best practices, while improving efficiency and effectiveness through new technology. ITSM also benefits businesses with a better customer experience - ITSM adapts to companies of all sizes and goes beyond support.
IT benefits of ITSM
Better fitting IT
Business benefits of ITSM
Better governance and compliance
Increased competitive advantage
Better business results
A better user experience
Set roles and responsibilities
Reduced manual activities
Opportunities to improve
Internal Service Desk
Often known as IT Support, your internal service desk is where incidents, changes, service requests, and problem tickets will be raised.
External Service Desk
Connect to your customers quickly with an online, self-service portal, where they can raise tickets and search your integrated knowledge base.
Free QuickConsult on your service desk needs
Kick off your own discovery process at no cost!
Clearvision is offering a free QuickConsult session - a 30 minute discussion with one of our consultants. This is your opportunity to take an expert look at your current setup, to allow you to define and prioritise your ITSM requirements moving forward.
New to implementing a service desk? Not satisfied with your current setup?
Whatever your starting point, you tell us what your requirements are. We'll work with you to find the right solution.
Through workshop sessions between our expert consultants and your key stakeholders, analyse your current environment, assess your ITSM maturity, and identify its shortcomings - then let Clearvision take care of the improvements.
AN ITERATIVE DELIVERY
Clearvision takes an agile approach to delivery. We work in phases, so you can provide regular feedback and be sure your solution is fully tailored to your needs. First, test out an initial proof of concept platform: see your solution operating in real world situations.
Now you've had a taste of how your service desk performs, share your feedback. We'll adapt your final configuration as needed before launching your service desk across your business.
ITSM BEST PRACTICE
Service management is all about the customer experience - make it the same for your internal users.
Clearvision will keep working with you beyond the implementation and launch of your service desk. With our mentoring and advice, you'll be ready to get started according to ITSM best practice, with support when you need it.
TRANSFORMING YOUR TEAMS
Go one step further with expert training for the rest of your teams, to ensure you're all getting the most out of your service desk environment.
Clearvision is an Atlassian Platinum Solution Partner and a Platinum Member of the Service Desk Institute. Speak to us about getting the whole picture of your new or re-envisioned service desk up and running, and delivering value fast! We specialize in rapid deployments of JIRA Service Desk - a new, lean option for ITSM in the enterprise.
The Secret to Legendary IT Service
The team at Atlassian share their secrets to legendary IT service in this free white paper. Covering service to customers, internal IT support, and even how to scale services beyond IT, this white paper will give you all you need to take your IT services to the next level.