Total Support.

Relieving the pain of managing your Atlassian tools.

For IT Cloud HR Software Better Faster Business Efficient Teams

There’s no need to hire external resources. Let Clearvision handle the management of your Atlassian suite in a flexible, full-Stack service wrap.

Support
Total Support

Clearvision’s Atlassian Total Support explained.

Need support for an issue right now?

Laptop

Has supporting Atlassian apps become a hobby?

We understand the pain of trying to do a day job whilst managing Atlassian apps as a side hobby.

As the Atlassian ecosystem expands in complexity and scope, it takes an increasing amount of time and energy to keep on top of new technologies. It’s hard to upskill your team, maintain internal requests for help, integrate applications, and manage user behaviours. Hiring people to help can be a headache, and onboarding can be time-consuming.

That’s where we come in…

Teams

Teams that support Atlassian want answers quickly. They often don’t have all the skills or the capacity to deal with user requests.

Total Support

Total Support empowers teams to stay focused on their core functions, not bogged down with toolset management and administration.

Success

You now have the freedom to excel in your job with a company you can depend on to cover your Atlassian applications.

Join over 1,000 organisations using Clearvision as their trusted Atlassian Partner.

Productivity Benefits

Reliability

No need to hire external resources. Let Clearvision handle the management of your Atlassian suite in a flexible, full-stack service wrap.

In an emergency

The ability to recover from disasters quickly with critical cover, so that your teams don’t feel the pressure

Reduction in tickets

Helping to reduce internal Atlassian incidents and requests through mentoring, education, and service.

Unburden your teams

Take the burden of managing your Atlassian apps away, so your team can focus on important projects.

All the benefits, without the cost

The unique and flexible subscription model of Total Support is 80% cheaper than hiring resources and typically costs 10% of a managed service.

Streamline processes

Knowing that you can escalate support issues quickly allows for a streamlined channel to get you the help you need.

Plans & Features

Team

What you will get
24 Hours
50 Hours

£12,000 / year

Premium

What you will get
Unlimited Hours
120 Hours

£25,000 / year

Enterprise

What you will get
Unlimited Hours
120+ Hours

Book a call

Frequently asked questions

Total Support provides an outsourced team of trusted Atlassian experts to help you manage the full Atlassian Stack. Access our experts with ease via the Total Support service desk, then sit back and wait for the cavalry to arrive.

Total Support is a flexible, full-Stack service wrap. It includes administration and toolset management, coaching, mentoring, training services, and technical consultants.

Yes. All Atlassian tools are covered – Cloud, Server, and Data Center platforms. Any combination, any configuration. If you have Atlassian tools, you can benefit from Total Support.

Total Support is a convenient way of gaining expert knowledge across a vast range of Atlassian challenges. You get exactly the help you need when you need it. Save time by avoiding drawn-out procurement processes and save money not having to hire expensive resources. It’s Total Support for total peace of mind.

Total Support works best as an extension of existing IT/Service Desk teams that require an expert in the Atlassian suite. Book a call to check suitability.

Get covered

Expert support

Administration

Optimisation

Configuration

Coaching/Training

Solution design

Total Cost of Ownership

Dedicated Atlassian expert

£50k pa

Based on ITjobswatch median salary for an Atlassian administrator working full-time March 2022*.

In-house resources

£57k pa

Based on utilising a 4-person support team 50% of the time for Atlassian application management and projects. Median salary of £28,500, ITjobswatch March 2022*.

Total Support

£12k pa

Based on small tier Total Support cost with 24h support and 50hrs of professional services over 12 months*.

Based on ITjobswatch median salary for an Atlassian administrator working full-time March 2022*.

Based on utilising a 4-person support team 50% of the time for Atlassian application management and projects. Median salary of £28,500, ITjobswatch March 2022*.

Based on small tier Total Support cost with 24h support and 50hrs of professional services over 12 months*.

Overhead costs based on industry typical salary increase, sickness/absence, rehire, training/onboarding, recruitment fees, background checks*.

Relieving the pain of managing your Atlassian tools.

Download the Total Support fact sheet to find out more.

Let’s talk about Atlassian support

Focus on your role, we’ll take care of your tools.