ITSM

ITSM

Setup your IT Service Desk the right way.

Having your help desk setup and configured correctly from the outset is paramount to delivering the high quality services your customers expect.

At Clearvision, we understand the importance of adding value to customers and internal users of your IT help desk. Our ready-made solution brings together industry-leading software with ITIL best practices, additional applications and services.

Are you looking to make your teams more efficient?

Jira Service Desk is a simple, powerful and modern change management solution that enables teams to reach their full potential. Get out of your inbox and into the future with IT help desk software from Clearvision.

Do you want to get the most from your help desk ticketing system?

Jira Service Desk has many powerful integrations to help you achieve more from your Incident Management System. Our ITIL certified trainers are on hand to help your teams.

Wanting your teams to work better remotely?

Jira Service Desk can be used on a remote basis, enabling teams to work more efficiently.

See the full range of solutions we provide below.

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Discovery


A scoping exercise to understand and plan how the Service Desk solution should be setup and configured.
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Services


Whether you require a new installation, migration from Cloud to Server or Server to Server, application upgrades, or consolidations of multiple instances, Clearvision experts can assist. Get coaching, and hands-on consultancy for peace of mind, assurance of scalability, security, and consistency, leaving you to focus on delivering value to your customers.
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Hosting & Support


Clearvision's support team are an escalation point for problems. We also host a number of customers on server editions of Atlassian applications, allowing our clients to get the most value from their Atlassian tooling without having the extra worry of managing uptime, upgrades and server maintenance.
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Operational Review/Health Check


Holistic health check to review processes and tooling in support of the Service Desk function.
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Extensions


- Configuration Management Database (CMDB) to manage your assets.
- Canned responses for sending out standard template responses to customers.
- Jira Enterprise Mail Handler (JEMH) for complex email routing requirements.
- Other apps as suggested by our highly experienced technical consultants.
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Simulations


A business simulation service that introduces your team to Service Management best practices.
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Consultancy


In addition to the services on offer, Clearvision provides training and mentoring.
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Holistic healthcheck to review processes and tooling in support of the Service Desk function

A Scoping exercise to understand and plan how the Service Desk solution should be setup & configured

Whether a new installation, migration from Cloud to Server or Server to Server, Application upgrades or consolidations of multiple instances, Clearvision’s professional services can provide advise, coaching, and hands-on consultancy to providing you with peace of mind, assurance of scalability, security, and consistency so you can focus on delivering value to your customers.

Clearvision’s support team can assist as an escalation point for problems. We also host a number of customers on Server editions of the Atlassian Applications, allowing our clients to get the most value from their Atlassian tooling without having the extra worry about managing uptime, application upgrades and server maintenance

  • Configuration Management Database (CMDB) to manage your Assets
  • Canned Responses for sending-out standard templates responses to your customers
  • Jira Enterprise Mail Handler for complex email routing requirements
  • Other Apps as suggested by our highly experienced Technical Consultants
  • Bespoke development activities

In addition to the Services on offer, Clearvision Professional Services also provides training and mentoring offerings

A Business Simulation Service that introduces your team to Service Management best practices

In addition to Jira Service Desk, Clearvision offers the following in a single simple solution:

Business Simulation Service

To introduce your team to Service Management best practices under the ITIL framework.

Atlassian Confluence

To act as both a knowledge base and wiki tool that can be integrated with your help desk.

Comprehensive Configuration Management Database (CMDB)

To effectively and efficiently manage your assets.

Canned Responses

To save you time sending out standard template responses to customers.

Jira Enterprise Mail Handler

For complex email routing requirements.

Plus, additional applications to tailor your solution to specific business requirements, as recommended by our highly experienced consultants.

The-New-ITSM

Download this free white paper for insight into the future of ITSM and learn how you can take advantage of the interesting new direction that the industry is headed in.

  • Setting the scene: ITSM of yesterday.
  • Changing perspectives: How-to-why.
  • The rise of Enterprise Service Management (ESM).
  • Which departments can benefit most from ESM?
  • ITIL best practices.
  • VeriSM approach.
  • How Clearvision can help.
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Jira Consultancy

Including Jira Software, Jira Service Desk and Jira Core.

Jira in the cloud or self-hosted, workflows, reporting, Agile boards – we can help with it all.

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Jira Service Desk Consultancy

JSD setup, configuration and support.

We provide Service Desk solutions to truly make a difference to your customers.