ITSM

ITSM

Setup your IT service desk the right way.

Having your Help Desk set up and configured correctly from the outset is paramount to delivering the high quality service today’s customers have come to expect as standard.

At Clearvision, we understand that this is essential when it comes to adding value to the services you deliver – whether that’s to your customers, or to internal business users using your IT Help Desk. This is why our ready-made solution brings together industry-leading software with ITIL best practices, additional applications and services.

Are you looking to make your teams more efficient?

Jira Service Desk is a simple, powerful and modern Change Management solution which enables teams to reach their full potential. Get out of your email inbox and into the future with IT helpdesk software from Clearvision.

Do you want to get the most from your helpdesk ticketing system?

Jira Service Desk has many powerful integrations to help you achieve more from your Incident Management system. Our ITIL certified trainers are also on hand to help your teams reach their full potential

See the full range of solutions we provide below..

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Discovery


A Scoping exercise to understand and plan how the Service Desk solution should be setup & configured
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Services


Whether a new installation, migration from Cloud to Server or Server to Server, Application upgrades or consolidations of multiple instances, Clearvision's professional services can provide advise, coaching, and hands-on consultancy to providing you with peace of mind, assurance of scalability, security, and consistency so you can focus on delivering value to your customers.
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Hosting & Support


Clearvision's support team can assist as an escalation point for problems. We also host a number of customers on Server editions of the Atlassian Applications, allowing our clients to get the most value from their Atlassian tooling without having the extra worry about managing uptime, application upgrades and server maintenance.
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Operational Review/ HealthCheck


Holistic healthcheck to review processes and tooling in support of the Service Desk function.
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Extensions


- Configuration Management Database (CMDB) to manage your Assets
- Canned Responses for sending-out standard templates responses to your customers
- Jira Enterprise Mail Handler for complex email routing requirements
- Other Apps as suggested by our highly experienced Technical Consultants
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Simulations


A Business Simulation Service that introduces your team to Service Management best practices
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Consultancy


In addition to the Services on offer, Clearvision Professional Services also provides training and mentoring offerings
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Holistic healthcheck to review processes and tooling in support of the Service Desk function

A Scoping exercise to understand and plan how the Service Desk solution should be setup & configured

Whether a new installation, migration from Cloud to Server or Server to Server, Application upgrades or consolidations of multiple instances, Clearvision’s professional services can provide advise, coaching, and hands-on consultancy to providing you with peace of mind, assurance of scalability, security, and consistency so you can focus on delivering value to your customers.

Clearvision’s support team can assist as an escalation point for problems. We also host a number of customers on Server editions of the Atlassian Applications, allowing our clients to get the most value from their Atlassian tooling without having the extra worry about managing uptime, application upgrades and server maintenance

  • Configuration Management Database (CMDB) to manage your Assets
  • Canned Responses for sending-out standard templates responses to your customers
  • Jira Enterprise Mail Handler for complex email routing requirements
  • Other Apps as suggested by our highly experienced Technical Consultants
  • Bespoke development activities

In addition to the Services on offer, Clearvision Professional Services also provides training and mentoring offerings

A Business Simulation Service that introduces your team to Service Management best practices

In addition to Atlassian’s Jira Service Desk, Clearvision offers the following in a single, simple solution:

Business Simulation Service

To introduce your team to Service Management best practice under the ITIL framework

Atlassian Confluence

To act as both a knowledge base and your wiki software that can integrate with your Help Desk

Comprehensive Configuration Management Database (CMDB)

To effectively and efficiently manage your assets

Canned responses

To save your teams time in sending out standard template responses to customers

Jira Enterprise Mail Handler

For complex email routing requirements

Plus additional applications to optimise your solution to your specific business requirement, as suggested by our highly experienced consultants

The-New-ITSM

The ITSM landscape of 2019 and beyond, is set to look very different. This white paper will provide an insight into what the future holds for the people who manage service, regardless of the department they’re in.

It will also explain how they can take advantage of the interesting new direction that the industry is headed in.

  • Setting the Scene: ITSM of yesterday
  • Changing perspectives: How-to-why
  • The rise of Enterprise Service Management (ESM)
  • Which departments can benefit most from ESM?
  • ITIL best practices
  • VeriSM approach
  • How Clearvision can help
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Jira Consultancy

Including Jira Software, Jira Service Desk and Jira Core

Jira in the cloud or self-hosted, workflows, reporting, agile boards – we can help with it all.
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Jira Service Desk Consultancy

JSD setup, configuration and support

Clearvision provides more than just help desk a tool. We provide service desk solutions to truly make a difference to your customers.