ITSM

ITSM

Setup your service desk the right way.

solutions

Having your Service Desk set up and configured correctly from the outset is paramount to delivering the high quality service today’s customers have come to expect as standard.

At Clearvision, we understand that this is essential when it comes to adding value to the services you deliver – whether that’s to your customers, or to internal business users using your Service Desk. This is why our ready-made solution brings together industry-leading software with best practices, additional applications and services.

Discovery


A Scoping exercise to understand and plan how the Service Desk solution should be setup & configured

Services


Whether a new installation, migration from Cloud to Server or Server to Server, Application upgrades or consolidations of multiple instances, Clearvision's professional services can provide advise, coaching, and hands-on consultancy to providing you with peace of mind, assurance of scalability, security, and consistency so you can focus on delivering value to your customers.

Hosting & Support


Clearvision's support team can assist as an escalation point for problems. We also host a number of customers on Server editions of the Atlassian Applications, allowing our clients to get the most value from their Atlassian tooling without having the extra worry about managing uptime, application upgrades and server maintenance.

Operational Review/ HealthCheck


Holistic healthcheck to review processes and tooling in support of the Service Desk function.

Extensions


- Configuration Management Database (CMDB) to manage your Assets
- Canned Responses for sending-out standard templates responses to your customers
- Jira Enterprise Mail Handler for complex email routing requirements
- Other Apps as suggested by our highly experienced Technical Consultants
- Bespoke development activities

Simulations


A Business Simulation Service that introduces your team to Service Management best practices

Consultancy


In addition to the Services on offer, Clearvision Professional Services also provides training and mentoring offerings

Holistic healthcheck to review processes and tooling in support of the Service Desk function

A Scoping exercise to understand and plan how the Service Desk solution should be setup & configured

Whether a new installation, migration from Cloud to Server or Server to Server, Application upgrades or consolidations of multiple instances, Clearvision’s professional services can provide advise, coaching, and hands-on consultancy to providing you with peace of mind, assurance of scalability, security, and consistency so you can focus on delivering value to your customers.

Clearvision’s support team can assist as an escalation point for problems. We also host a number of customers on Server editions of the Atlassian Applications, allowing our clients to get the most value from their Atlassian tooling without having the extra worry about managing uptime, application upgrades and server maintenance

  • Configuration Management Database (CMDB) to manage your Assets
  • Canned Responses for sending-out standard templates responses to your customers
  • Jira Enterprise Mail Handler for complex email routing requirements
  • Other Apps as suggested by our highly experienced Technical Consultants
  • Bespoke development activities

In addition to the Services on offer, Clearvision Professional Services also provides training and mentoring offerings

A Business Simulation Service that introduces your team to Service Management best practices

In addition to Atlassian’s Jira Service Desk, Clearvision offers the following in a single, simple solution:

Business Simulation Service

To introduce your team to Service Management best practice

Atlassian Confluence

To act as both a knowledge base and your wiki software

Comprehensive Configuration Management Database (CMDB)

To effectively and efficiently manage your assets

Canned responses

To save your teams time in sending out standard template responses to customers

Jira Enterprise Mail Handler

For complex email routing requirements

Plus additional applications to optimise your solution to your specific business requirement, as suggested by our highly experienced consultants

Jira@2x-white

Jira Consultancy

Including Jira Software, Jira Service Desk and Jira Core

Jira in the cloud or self-hosted, workflows, reporting, agile boards – we can help with it all.
Confluence@2x-blue

Confluence Consultancy

Confluence setup, configuration and branding

From development to permissions and user management– we can help with it all.

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