Atlassian and Open Source Support

Choose an option that works for you and covers what you need.

Support options for everyone

Whether you’re looking for a comprehensive solution, or simply wish to give your team some backup, we’ve got the package for you.

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Enterprise Support

Comprehensive and unlimited support for Atlassian tools with Atlassian Premier Support. This option gives you global coverage, unlimited tickets and much more. Perfect for large enterprise organisations.

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Pay-as-you-go Support

Ultimate flexibility for easy and hassle-free Support whenever you need it. Get covered for Atlassian tools like JIRA and Confluence, as well as Open Source systems like Git and Jenkins as standard.

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What do you need?

Here’s how to choose the right support.

Guaranteed coverage for Atlassian and Open Source

Enterprise Support provides coverage for all the Atlassian tools, including JIRA, Confluence, Stash and more. Open Source Support is available as an add-on option.

24/7 Coverage

Never feel helpless again! No matter when an issue arises, you're covered. 2pm, 2am, prime time or down time, this option covers you. 

Unlimited support tickets

Unlimited tickets means unlimited. Your named contacts can submit support tickets whenever they need to, without limitation. 

Access to Support wherever I am in the world

Industry leading SLAs support your teams no matter where in the world they are. Comprehensive and global - this option is perfect for Enterprises.

I want Atlassian and Open Source apps to be covered

As standard, pay-as-you-go includes all the Atlassian tools as well as Open source tools like Git, Subversion, Jenkins and more.

I don’t need a contract

Support when you need it - no contracts, no tie-in, you pay for what you need and when you need it. Flexibility is key with this option.

I need something quick and easy

It can be easier to purchase blocks of support time (hours), rather than continual coverage. This allows you to equip your team with support as and when needed.

Dedicated Clearvision support team

Your team is in good hands with our in-house dedicated support team. Join hundreds of customers who are actively monitored, working to industry-leading SLAs. 

As an Atlassian Platinum Solution Partner, we’re here to answer your questions. Contact us today.

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Please fill out the form to make your support enquiry.

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