Service Request Management with JSM Standard (Project Admin) – Cloud
Clearvision's Service Request Management with JSM Standard (Project Admin) - Cloud - training course provides a deeper understanding of JSM Project Administration.
About this course
Is this course right for me?
This course is ideal for Service Team Leaders and Project Admins without full Jira Administration access. It is intended to help those seeking Atlassian certification and was created with the ACP-420 Jira Service Project Administration certification exam in mind.
Objectives and outcomes
By the end of this course, attendees will have a solid understanding of both the configurations in their control and the ramifications of requesting changes from an application Administrator. Attendees will learn best practices around shared schemes, permissions, and project configurations.
- Request types.
- Portal groups.
- Portal screens.
- Create and configure a request type.
- The approval workflow step.
- Approver selection options.
- Add an approval step to a workflow.
- Configure approval settings.
- SLA goals.
- SLA calendars.
- Importing SLAs.
- Create a calendar.
- Create an SLA.
- Customer permissions.
- Satisfaction settings.
- View customer permissions.
- View satisfaction settings.
- Help centre – announcements.
- Help centre – look and feel.
- Portal – announcements.
- Portal – look and feel.
- Modify fields.
- Determine how many screens are used in a project.
- Set up an issue collector.
- Confluence integration.
- Limiting search results via labels.
- Connecting Confluence spaces.
- Adding KB content.
- Customer notifications.
- Internal communications.
- Email submissions.
- Editing email templates.
- View email handler configuration.
- Automation overview.
- Building an automation rule.
- Create and test an automation rule.
- Adding advanced rule conditions.
The instructor is very knowledgeable on the products and it was valuable having the training on-site. The instructor assessed the relevant experience of the class and structured the training based on that, which made the class interesting and very useful!
Jim, Northrop Grumman
Download our training brochure
Our Atlassian training courses were designed for users of all abilities, to equip teams with the skills for success. Clearvision’s Atlassian training covers the full software development lifecycle – and includes collaboration strategies and project management techniques. Download a brochure and learn more about Atlassian training.
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