Service Request Management with JSM Standard (Project Admin) – Cloud
- 1 Day
- Classroom, Webinar
Clearvision's Service Request Management with JSM Standard (Project Admin) - Cloud - training course provides a deeper understanding of JSM Project Administration.
About this course
Is this course right for me?
This course is ideal for Service Team Leaders and Project Admins without full Jira Administration access. It is intended to help those seeking Atlassian certification and was created with the ACP-420 Jira Service Project Administration certification exam in mind.
Objectives and outcomes
By the end of this course, attendees will have a solid understanding of both the configurations in their control and the ramifications of requesting changes from an application Administrator. Attendees will learn best practices around shared schemes, permissions, and project configurations.
Prerequisites
- -A basic understanding of Jira use cases and functionality.
- -Access to a laptop with internet connection.
- -No previous experience as a Project Administrator required.
Modules breakdown
Module Sections
- Request types.
- Portal groups.
- Portal screens.
Lab Exercise
- Create and configure a request type.
Module Sections
- The approval workflow step.
- Approver selection options.
Lab Exercises
- Add an approval step to a workflow.
- Configure approval settings.
Module Sections
- SLAs.
- SLA goals.
- SLA calendars.
- Importing SLAs.
Lab Exercises
- Create a calendar.
- Create an SLA.
Module Sections
- Customer permissions.
- Satisfaction settings.
Lab Exercises
- View customer permissions.
- View satisfaction settings.
Module Sections
- Help centre – announcements.
- Help centre – look and feel.
- Portal – announcements.
- Portal – look and feel.
Lab Exercises
- Modify fields.
- Determine how many screens are used in a project.
- Set up an issue collector.
Module Sections
- Confluence integration.
- Limiting search results via labels.
Lab Exercises
- Connecting Confluence spaces.
- Adding KB content.
Module Sections
- Customer notifications.
- Internal communications.
- Email submissions.
Lab Exercises
- Editing email templates.
- View email handler configuration.
Module Sections
- Automation overview.
- Building an automation rule.
Lab Exercises
- Create and test an automation rule.
- Adding advanced rule conditions.
The instructor is very knowledgeable on the products and it was valuable having the training on-site. The instructor assessed the relevant experience of the class and structured the training based on that, which made the class interesting and very useful!
Jim, Northrop Grumman
Download our training brochure
Our Atlassian training courses were designed for users of all abilities, to equip teams with the skills for success. Clearvision’s Atlassian training covers the full software development lifecycle – and includes collaboration strategies and project management techniques. Download a brochure and learn more about Atlassian training.
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