Opsgenie Essentials

Opsgenie Essentials

Clearvision's Opsgenie Essentials training course aims to provide students with an understanding of alert and incident management within Opsgenie and JSM (Cloud).

About this course

Is this course right for me?

This course is perfect for IT Service and Operations Teams  already familiar with JSM.

Objectives and outcomes

By the end of this course, attendees will understand key Atlassian Opsgenie concepts and will be able to use Opsgenie within JSM (Cloud) to work with alerts, services, incident management, on-call schedules, and more.

Prerequisites

Module Sections

  • Introduction.
  • Course overview.
  • Product introduction.

Lab/Hands-On

  • Login and access Opsgenie from a project.

Module Sections

  • Teams, features, and roles.
  • On-call schedules and rotations.

Lab/Hands-On

  • Create team.
  • Create rotation.
  • Create escalation.

Module Sections

  • Alerts:
    • Lists, details, and actions.
    • Priorities.
    • Responders.
    • Notes.
    • Alert flow.
    • Notifications.

Lab/Hands-On

  • Set profile notification settings.
  • Create a simple alert with priorities.
  • Add a responder.
  • Use alert actions, e.g. snooze and acknowledge.
  • Add notes.

Module Sections

  • Integrations:
    • Types.
    • Actions.
    • Filters.
    • Fields.
    • Priorities.
  • Policies:
    • Alert policies.
    • Notification policies.
    • Maintenance polices.
    • Action policies.

Lab/Hands-On

  • Create email integration on team.
  • Add team alert policy.
  • Add notification policy.
  • Add maintenance policy.
  • Generate alert from email.

Module Sections

  • Services:
    • Internal services creation and management.
    • External services.

Lab/Hands-On

  • Create internal service.
  • Create service relationship.
  • Set responders.
  • View service in Jira Service Management.

Module Sections

  • Incident:
    • Creation.
    • JSM incidents.
    • Viewing incidents.
    • Incident actions.
    • Templates.
    • Automation.
    • Investigation.
    • Collaboration.

Lab/Hands-On

  • Create incident rule.
  • Create alert to trigger incident rule.
  • View incident.
  • Assign responder roles.
  • Resolve incident.
  • Close incident.

Module Sections

  • Reports:
    • Postmortem.
    • Post-incident analysis.
    • Global.
    • Team.

Lab/Hands-On

    • View postmortem report.
    • View post-incident analysis report.
    • Opsgenie housekeeping.

Opsgenie is a powerful tool allowing you to track alerts and major incidents. This course explains the vocabulary so that you can get started quickly.

Paul Christie, Clearvision Trainer
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