The Future of ITSM is Agile
Atlassian and AXELOS (the author of ITIL® Foundation) partnered to help kickstart your journey to agile with ITIL 4 - here's the guide.
Here’s what you’ll learn
- The Atlassian ITSM solution.
- A holistic approach to performance, culture, and practices.
- Unite around the right performance strategy.
- Unleash your team’s full potential through culture.
- Change behaviour by adopting flexible practices.
- General management practices.
- Continual improvement with retrospectives.
- Agile project management to speed up project delivery.
- Knowledge management to empower team culture.
- Service management practices.
- Customer-centric service desk and request management.
- Adaptive incident management.
- Streamlined change control through automation and collaboration.
- Technical management practices.
- Continuous delivery for deployment management.
- Integrated software development and operations teams.
A practical guide for working with ITIL® 4 and Atlassian
In this guide, Atlassian and AXELOS (the author of ITIL® Foundation) partnered to jumpstart the agile journey with ITIL 4.
Based on the principles in ITIL 4, you’ll learn how to build a high-velocity service team through performance, culture, and practices.
Get top practice areas Atlassian has found to have the most impact in transforming the ways IT teams work. Along the way, you’ll get tips on how to bring best practices from agile and DevOps into ITSM.