This white paper provides insight into the future of IT Service Management (ITSM).

It explains how businesses can and should take advantage of the interesting new direction that the industry is headed in.

What’s included:

• Setting the Scene: The ITSM of yesterday.
• Changing perspectives: How-to-why.
• The rise of Enterprise Service Management (ESM).
• Which departments can benefit most from ESM?
• The problem with using ITSM tools for ESM.
• Back-to-basics.
• How Clearvision can help.