The New ITSM
A Guide to Enterprise Service Management (ESM) and the future of service teams
The ITSM landscape of 2019 and beyond, is set to look very different. This white paper will provide an insight into what the future holds for the people who manage service, regardless of the department they’re in.
It will also explain how they can take advantage of the interesting new direction that the industry is headed in.
- Setting the Scene: ITSM of yesterday
- Changing perspectives: How-to-why
- The rise of Enterprise Service Management (ESM)
- Which departments can benefit most from ESM?
- The problem with using ITSM tools for ESM
- How Clearvision can help
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