Jira is a widely customisable and comprehensive application, allowing your teammates to work their way without affecting others. If not properly managed, however, it can prove time-consuming for Administrators to maintain. This blog post contains tips on how to keep your Jira under control.
Custom Fields
Workflows
Human process vs. ticket workflow
Locus of control
Verbs and tenses
Resolution over status
The happy path
Permission schemes
Screens and screen schemes
Project configuration in general
Dan Tombs
Dan has been working with Atlassian software for the past five years. He is a certified Atlassian admin with both ACP-200 (Confluence administration) and ACP-400 (Jira Service Management administration) badges. With a strong knowledge of the ITIL framework, Dan has helped many companies transform their service desks to improve both customer and agent experience when using the application.
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