Clearvision proved the perfect match for customer service improvements

  • Tinder is now able to communicate efficiently between departments using Jira and Confluence
  • Tinder has its workflows tailored and its third party tooling integrated
  • Clearvision provided ticket tracking so now Tinder has better control over customer service
  • Tinder will be looking for support in 2016

About Tinder

Tinder is a location-based dating and social discovery application (using Facebook) that facilitates communication between mutually interested users, allowing matched users to chat. The app was launched in 2012, and by 2014 it was registering about one billion “swipes” per day. Tinder was among the first of the popular “swiping apps”, where the user uses a swiping motion: either swiping right to potentially match with another user, or swiping left to move on to the next one. In 2015 Tinder acquired the messaging company Chill, the developers of Tappy.

Tinder's Challenge

Tinder encountered a few challenges before using Jira and Confluence, for example:

• Bugs and defects were being tracked in spreadsheets, which was inefficient
• Data analytics requests were being managed by email
• Test management tools were not integrated with issue tracking
• There was difficulty tracking bug fixes with deployment requests
• The IT help desk was swamped with email requests and couldn’t manage the workload
• The team was experiencing rapid growth and needed processes in place to scale over the coming year

Clearvision Solution

Clearvision’s team helped Tinder in refining workflows already in place in order to link bug fixes. We also helped them integrate their 3rd party tooling, such as TestRail, HackerOne and Crashlytics. Alongside this, we helped Tinder implement a governance strategy, which improved the
flow of users and permissions as well as improving their backlog management with Jira Agile.

“We were able to use a specialist and precisely define the architecture needed as per our team and company goals. […] We received everything requested.”

– Brian Haney – IT Department