A tour of Jira Service Management
- October 3, 2021
In this webinar, Atlassian Solution Architect Gary Blower takes viewers on a tour of Jira Service Management (JSM).
Due to the continuous evolution of Atlassian products, some of our webinars may contain old information. If you notice this, let us know, and we will do our best to update the content.

A tour of Jira Service Management
In this webinar, Atlassian Solution Architect Gary Blower takes viewers on a tour of Jira Service Management (JSM). In under 20 minutes, he covers the latest additions to the product and more.
Learn about:
- Insight for Asset Management.
- Opsgenie; linking major incidents and tracking them to closure, post-incident reports, monitoring, and on-call rotas.
Also included:
- The new user interface.
- How to create queues.
- Enhancements to automation and layout.
- Connecting Opsgenie and JSM to a DevOps pipeline.

Our speaker

Gary Blower
Solution Architect
Gary’s breadth of technical knowledge and experience combined with his pragmatic leadership skills and strategic thinking has made him a notable figure in the world of software. He specialises in technology adoption, enterprise Service Management, and software quality assurance, including the software lifecycle, software configuration management, and software and application security testing.