There's no sure-fire way to avoid incidents when they're not planned for, but you CAN minimise the risk and thus the impact of downtime.
Incidents are often associated with negative impacts on revenue, but the real damage is reputational, with monetary losses coming in second, followed by internal and end-user decreases in productivity.
Reputational damage caused by downtime
Stress can be debilitating, and to say that unplanned downtime causes it is an understatement. People leave jobs because of stress, throw in customers walking away, and it can mean ruin for some businesses. This is especially the case if you’re reliant on online purchases for revenue. If your network service is down, customers won’t be able to find, let alone purchase, what you’re selling. Outages can last hours, days even, and worse are several occurrences.
What’s certain is that reputational damage caused by downtime is lasting with customers not only looking elsewhere but sharing their negative experiences with others. Thanks to social media spreading news like wildfire, businesses can be left scrambling to rebuild their good name!
Revenue and downtime
Downtime can be very expensive to the point it can make or break the success of an organisation. Money is always a good motivator for leaders to prioritise best-in-breed tools and to seek support for their teams and applications.
According to research conducted by Gartner, downtime costs an estimated $5,600 a minute, which depending on size and industry, ranges anywhere between $140,000-$300,000 an hour. In extreme cases, it can cost a whopping $540,000!
To calculate the total cost of downtime for your business, use Atlassian’s simple formula:
Base it on the size of your business and the number of minutes the most recent incident you experienced lasted. Downtime cost = minutes of downtime x cost-per-minute.
For a small business, use $427 as the cost-per-minute. For medium to large, use $9,000.
Productivity losses caused by downtime
There’s nothing more frustrating than being taken out of the zone by a colleague appearing at your desk or popping up on Slack. According to findings by a researcher of digital distraction at the University of California, it takes 23 minutes and 15 seconds to refocus. In certain roles, such interruptions are not bothersome and can be tackled later, but for IT professionals, the interruption might be an incident, and incidents must be addressed immediately. This can be draining and result in losses in productivity.
Productivity is the measure of the efficiency of production, high levels suggest a happy workforce, and a happy workforce leads to effective output and increased profit. Low levels have the opposite effect. Downtime is energy-sapping, and tiresome tasks often lead to falls in motivation and productivity levels.
Avoid downtime with the right support
When anything is used daily, it is all too easy to take for granted. We rely on software for so much in our lives, expecting it to be there like a third arm. But like humans, software has flaws, and just as it’s important for us to look after ourselves, it’s important to take care of the applications we depend on.
Software support is an ongoing service that ensures the maintenance of a custom solution; this includes fixing bugs, resolving queries, developing new features, and updating code.
Software support services are generally technical or break/fix, intended for specific products. Installation, updates, migrations for major releases, proactive or reactive on-site services, and support for custom applications or infrastructure may also be included in some offerings. Support packages at Clearvision for Server and Data Center customers cover all of the above.
With the Server edition ending and Atlassian heading a Cloud-first approach, it is crucial to ensure the right support is sought for your mission-critical applications.