Salmon gets hooked on the Atlassian stack

  • Salmon chose Clearvision for its training to gain a hands on understanding of the important basic Jira concepts, including working with issues, searching and reporting.
  • In order to support the Atlassian stack, Salmon opted for Clearvision’s 20 hour support package. This solution provides ultimate flexibility for easy and hassle-free support whenever teams need it.
  • Salmon adopted Jira Service Desk which enables teams to connect IT tickets to the dev team’s backlog.
  • Clearvision worked with Salmon to provide a Health Check ensuring that the companies development environment and tools were running optimally.

About Salmon

Salmon builds ecommerce and customer service websites, including consulting on designs to enhance revenue using technology. Salmon serves customers in a variety of industries including insurance, banking, retail, media, and telecommunications. Salmon has over 25 years experience at defining outstanding commerce experiences for customers of the world’s leading brands. Their strategies enable clients to engage digitally with their audiences and transact more business.

Salmon's Challenge

Before implementing the Atlassian tools, the company had a disconnected set of technologies, and in some cases no equivalent technology. Their wiki solution was freeware, their timesheet system was a home-grown system which was difficult to maintain, their helpdesk system was stand alone, and they had no formal task or requirements management system other than spreadsheets and word documents.

Clearvision Solution

Salmon chose to adopt Atlassian Stack and chose to work with Clearvision because, as an Atlassian Expert, “Clearvision was able to provide the necessary training capabilities as well as licensing and consultancy services. Salmon needed 500 staff to be trained in the effective use of the Atlassian tools, including Jira, Jira Service Desk and Confluence. The company also wanted an audit of their environment, and to rely on Clearvision’s expertise for ongoing support for issues.“