High-Velocity Service Management

Webinar Series

In this webinar series, we’ll be covering all aspects around service-based automation in JSM, ITSM, high-velocity IT and DevOps. Watch each webinar now.

Service-Based Automation In JSM

Webinar Series: Episode Three

You may already be using automation in Jira Service Management to help your teams focus on the work that really matters. But did you also know that you can also set up automation rules, based on the status of the services critical to your business?

In this episode, we’ll be covering how you can build powerful automation and alerts for critical services within Jira Service Management.

What you’ll learn

  • Service-based alerts and incident routing.
  • Service-based approvals.
  • How to manage service assets.
  • How to use services in powerful automation rules.

Monitor your operations and maximise your team’s effectiveness during an incident – with the automation features built into Jira Service Management.

High-Velocity IT and Chaos Monkeys

Webinar Series: Episode Two

In this episode, we look at how the industry is fundamentally changing its approach to IT Operations and how Jira Service Management can help support this digital transformation.

What you’ll learn

In this episode we look at how the industry is fundamentally changing its approach to IT Operations and how Jira Service Management can help support this digital transformation. Topics covered

  • Fast failure and chaos engineering

  • ITSM, high-velocity IT and DevOps

  • Supporting high-velocity IT with Jira Service Management

High-Velocity Service Management – At The Touch Of A Button

Webinar Series: Episode One

Do you need to improve the speed of service, but don’t have the time – or resource – to build a custom solution? Let’s show you how your company can use the flexible pre-built templates available in Jira Service Management, and apply them to your workflows.

In this webinar, you’ll learn how to deliver service at speed, without compromising on quality. Our Jira Service Management experts share their top tips for getting up and running fast, so your team can support your customers with the level of service they expect.

What you’ll learn

  • An introduction to Jira Service Management templates
  • How to turn features on and off
  • Use advanced form templates
  • How to set up customer permissions and notifications
  • Working with other teams that use Jira

Save time, improve efficiency, and delight your customers – with the right combination of readymade solutions inside Jira Service Management.

Our Speakers


Paul Renshaw, Chief Revenue Officer

Paul Renshaw loves solving problems, technology, financial history, music, and football. He is originally from Manchester (well Stockport really). He has been in the Atlassian space for over 10 years and knows a thing or two about the toolset.


Gary Blower, Senior Solution Architect

Gary’s breadth of technical knowledge and experience combined with his pragmatic leadership skills and strategic thinking has made him a notable figure in the world of software. He specialises in technology adoption, enterprise Service Management, and software quality assurance, including the software lifecycle, software configuration management, and software and application security testing.

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